A support plan lines up help before something stops. Pick the level: priority remote help, priority on-site help with scheduled checkups, or a dedicated engineer who knows your lines. Help on every plan is subject to personnel availability.
Each plan is sized to your plant: the lines covered, the support hours included, the checkup schedule, and how long the plan runs.
Send an RFQ · Office: (877) 524-6674 · Line down? (877) 790-4697, 24/7, subject to personnel availability
For lines where most faults can be found and fixed remotely.
For critical lines that need someone at the machine, not only on a laptop.
For plants that want one engineer who knows their lines.
Every plan runs for a set term and includes a block of support hours. The term, the hours, the checkup schedule, and on Tier 3 your named engineer are written into your plan. On-site timing on every plan: We aim to be on site within 4 hours locally and 24 hours stateside, subject to personnel availability.
What each checkup covers is set in your plan.
A plan sits between a one-off call and production support, an engineer on your floor for the agreed shifts. Prepaid remote hours cover remote help without a plan. Any plant can call the 24/7 line-down number, (877) 790-4697, subject to personnel availability, plan or not.
Use the quote form below or email sales@ts-controls.com. Office: (877) 524-6674. Line down right now? Call (877) 790-4697, 24/7, subject to personnel availability. We come back with a plan, not a brochure.
Straight answers
Each plan is quoted for your plant, based on the lines covered, the support hours included, and the checkup schedule, and agreed in writing.
Yes. Every plan includes a block of support hours, sized to the lines it covers and written into your plan.
On Tier 3, one named engineer is assigned to your plant. That engineer is your first contact, does your checkups, and keeps your plant record. When your engineer is out, another engineer works from the same record, subject to personnel availability.
On-site timing is the same on every call: We aim to be on site within 4 hours locally and 24 hours stateside, subject to personnel availability. A plan gives your calls priority, subject to personnel availability. It does not change who is available or how far the plant is.
No. Any plant can call (877) 790-4697, 24/7, subject to personnel availability. A plan adds priority and, on Tier 2 and Tier 3, scheduled checkups.
For a set term, written into your plan when you sign up, along with the support hours included and the checkup schedule.
Ask us. A tier change is written into your plan.
Request a quote
Tell us the plant, the lines you want covered, the platforms on each, and the tier you are leaning toward.
Line down? (877) 790-469724/7, subject to personnel availability. How line-down support works.
Planning work? Office: (877) 524-6674Related
