Remote PLC and robot support, set up before you need it
Next time something faults, an engineer can connect remotely instead of waiting on a drive-out, subject to personnel availability. Prepaid remote support hours mean no PO chase when the line is down.
Send an RFQ · Office: (877) 524-6674 · Line down? (877) 790-4697, 24/7, subject to personnel availability
How it works
- We set up secure remote access with your IT team ahead of time.
- You buy a block of hours in advance.
- When something happens, you call, and we draw from your block.
Ongoing support agreements
For critical lines we also offer an ongoing support agreement: your programs get backed up and prepaid hours go toward whatever comes up. Ask us which fits your line.
Who it suits
- Plants outside our local driving range
- Smaller plants that want help on call without a big contract
- Plants that just came through a line-down and don't want a repeat
When remote is not enough
Some problems need hands on the machine. Call our 24/7 line-down number, (877) 790-4697, subject to personnel availability, and we can dispatch on site.
See also: Program backup · Training days
Send the platform, the symptom, and your outage window.
Use the quote form below or email sales@ts-controls.com. Office: (877) 524-6674. Line down right now? Call (877) 790-4697, 24/7, subject to personnel availability. We come back with a plan, not a brochure.
Straight answers
Questions we get.
Is remote access safe?
We work with your IT team on the method they approve. Nothing is connected without your say-so.
What platforms can you support remotely?
Siemens TIA Portal and Step 7, Allen-Bradley Studio 5000 and RSLogix, Ignition, and KUKA, FANUC and ABB robots.
Do unused hours roll over?
Ask us when you buy them. How long prepaid hours stay valid is confirmed in writing.
Request a quote
Set up remote support before you need it.
Tell us the plant, the platforms, and how your IT team handles remote access.
Line down? (877) 790-469724/7, subject to personnel availability. How line-down support works.
Planning work? Office: (877) 524-6674Related